TERMS AND CONDITIONS

CUSTOMER ARTWORK

We try our best to reproduce the image quality/placement of the customer supplied artwork. Please be sure to follow our guidelines about image quality and file type to reproduce the best quality image. Please send all artwork and graphics related questions to graphics@inearz.com. In the off chance we cannot place your artwork you will be contacted via email or phone number provided by the customer.

RESHELL ORDERS

By sending in your stock IEMs/secondhand customs you agree not to hold InEarz Audio liable for replacing them. All stock housings will be destroyed in the process of driver removal and we cannot reverse this service once the product is shipped. In the event your product is damaged upon receiving it we will not proceed any further, you will be contacted via email or phone provided.

BUILD TIME

The build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted.

BUILD/COSMETIC QUALITY

Although we strive to make the highest quality product for our customers, we cannot guarantee the absence of micro bubbles in the shells or faceplates.

CORD OXIDATION

Clear cords will visibly oxidize over time and turn greenish, this is also sped up by sweat/moisture. All cords will oxidize as well, but the transparency of the clear sheathing makes the oxidation visible.

CONTACT

Please make sure your contact information(email/phone number) is correct, so that we may contact you regarding your order.

PREMIUM WOOD/MOP FACEPLATES

Due to these being natural materials used in the craftsmanship of the faceplate, we cannot guarantee an exact match/pattern for a customer.

CORD WARRANTY

Cables have a 30 day limited warranty from the date they were shipped from our office. Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio. Product will be replaced at InEarz Audios discretion.

RETURN/REFUND POLICY

Custom Products: If you choose to request a refund you must do so within 5 business days after the order was placed online, no exceptions.  We are unable to refund custom products after they have begun production and/or if they have completed production.

RUSH ORDERS

Rush orders placed will be completed within 5-7 business days of receiving acceptable impressions, order details, and payment.  Any changes made after your order has been placed may delay the build time.

RECESSED SOCKETS

Recessed sockets may or may not be able to be placed due to the size and/or shape of the customers ears, in the event we cannot place them you will be contacted by InEarz via email or phone provided.

SOFT CANALS (DISCONTINUED)

Soft canals are limited up to our three driver model due to the nature of the material, in the event we cannot allow the soft canal option due to shape and/or size of the canal you will be contacted via email or phone provided. Also extra care(storage, usage, cleanliness) should be taken when owning customs with soft canals, this will help prolong the life of the material.

EAR DAMAGE

By placing an order with us, you agree to not hold InEarz Audio liable for any hearing damage or hearing loss from using our products.

REFITS

In the event the customer needs a refit and/or adjustment, the customer must send back the product within 30 days of receiving the product(for US customers) or 45 days of receiving the product(international customers), must have proof of date received.  In the event more than one refit is needed you must notify customer service within 30 days of receiving the refitted product.  InEarz will not be responsible for shipping costs from the customer to the office, but InEarz will pay shipping back to the customer.

PAYMENTS

You as the customer agree to pay all charges and fees in connection with your purchase of any of our products(including applicable taxes). If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. if no payment is received, no items will be shipped. If there is a discrepancy on your credit card statement you MUST notify InEarz Audio within 30 days of receipt, if not you accept the charges in all respects.

SHELL COLOR

We try our best to match the colors from the chart to the real thing, but due to screen inconsistencies or individual perception, we cannot guarantee an exact matched shell color.

SOUND SIGNATURE

We have worked very hard to achieve the sound signatures of each of our models, we will not tweak or modify them based on preference. We also do not offer refunds based on sound signature preference, we suggest doing a lot of research before choosing any particular model.

SERVICE REPAIRS

If our product breaks or does not work correctly you can print out our REPAIR FORM and send it in with your in-ear monitors, will be repaired at InEarz Audios discretion. Please refer to warranty information on what coverage you have with each product. **Please send impressions back with every refit and repair**

WARRANTY

-All remold orders have a fit warranty only. By sending in your stock IEMs you agree not to hold Fisher Hearing liable for replacing them. All stock IEMs will be destroyed in the process and we cannot reverse this service once the product is shipped. We do not warranty sockets that are reused in remolds, we cannot guarantee status of used parts. We advise switching to a 2-pin setup.
-All InEarz custom models hold a 1 year warranty from the date your product was shipped and are guaranteed to be free of defects or workmanship issues on the physical shell and electronics.

Warranty does not cover damages caused by the following:
+ Physical or hardware damage caused by accident, abuse, misuse, water, excessive volume, shock, negligence, acts of God, misapplication or by a third party product
+ Damage caused by service and/or modification performed by any unauthorized 3rd party company or person
+ Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company
+ Cables have a 30 day limited warranty from the date they were shipped from our office. Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio. Product will be replaced at InEarz Audios discretion.

PRIVACY POLICY

You can view the privacy policy HERE

PAYMENTS

Payments made through our website are authorized and typically captured between 1-3 business days after order is placed.

**Orders that are not paid for within 2 hours after proceeding to checkout will be cancelled and the order will need to be placed again.

*TERMS AND CONDITIONS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE*