TERMS AND CONDITIONS

CUSTOMER ARTWORK

We try our best to reproduce the image quality/placement of the customer supplied artwork. Please be sure to follow our guidelines about image quality and file type to reproduce the best quality image. Please send all artwork and graphics related questions to graphics@inearz.com. In the off chance we cannot place your artwork you will be contacted via email or phone number provided by the customer.

BUILD TIME

The build time given to the customer can change at anytime due to incoming rush orders, repairs and refits entering the queue, it is only a rough estimate. We try our best to get orders out in a timely manner, but we HIGHLY suggest using the rush order option if you need your order faster than the build time quoted.

BUILD/COSMETIC QUALITY

Although we strive to make the highest quality product for our customers, we cannot guarantee the absence of micro bubbles in the shells or faceplates.

CORD OXIDATION

Clear cords will visibly oxidize over time and turn greenish, this is also sped up by sweat/moisture. All cords will oxidize as well, but the transparency of the clear sheathing makes the oxidation visible.

CONTACT

Please make sure your contact information(email/phone number) is correct, so that we may contact you regarding your order.

PREMIUM WOOD/MOP FACEPLATES

Due to these being natural materials used in the craftsmanship of the faceplate, we cannot guarantee an exact match/pattern for a customer.

CORD WARRANTY

Cables have a 30 day limited warranty from the date they were shipped from our office. Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio. Product will be replaced at InEarz Audios discretion.

RETURN/REFUND POLICY

Custom & Universal Products: We offer an industry first “No Risk, All Reward”™ 30-day money back guarantee from the invoice/ship date., must provide proof of receipt and return all products in new condition including all accessories.  Shipping costs not included in the money back guarantee.

RUSH ORDERS

Rush orders placed will be completed within 5-7 business days of receiving acceptable impressions, order details, and payment.  Any changes made after your order has been placed may delay the build time.

RECESSED SOCKETS

Recessed sockets may or may not be able to be placed due to the size and/or shape of the customers ears, in the event we cannot place them you will be contacted by InEarz via email or phone provided.

SOFT CANALS (DISCONTINUED)

Soft canals are limited up to our three driver model due to the nature of the material, in the event we cannot allow the soft canal option due to shape and/or size of the canal you will be contacted via email or phone provided. Also extra care(storage, usage, cleanliness) should be taken when owning customs with soft canals, this will help prolong the life of the material.

EAR DAMAGE

By placing an order with us, you agree to not hold InEarz Audio liable for any hearing damage or hearing loss from using our products.

REFITS

In the event you feel you need a refit and/or adjustment, contact us, to receive a ‘Return Merchandise Authorization’ (RMA#) Number. Factors such as weight loss, etc. can affect the fit. Should a new fitting be required, we will modify or remake at no charge. In order for us to make good decisions, it is best to send the original impressions back for comparison. In rare instances, a new impression may be required. There is a maximum one year warranty on the fit. Extended warranty does not apply.  You will need to include the following with your return:

  • The RMA # you received from us
  • A copy of the original purchase receipt
  • Indicate uncomfortable area(s) by marking on the product with a permanent pen

We strongly recommend using a shipping service that provides tracking and insurance.  We can not be responsible for damages that occur during transit.

PAYMENTS

You as the customer agree to pay all charges and fees in connection with your purchase of any of our products(including applicable taxes). If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. if no payment is received, no items will be shipped. If there is a discrepancy on your credit card statement you MUST notify InEarz Audio within 30 days of receipt, if not you accept the charges in all respects.

SHELL COLOR

We try our best to match the colors from the chart to the real thing, but due to screen inconsistencies or individual perception, we cannot guarantee an exact matched shell color.

SOUND SIGNATURE

We have worked very hard to achieve the sound signatures of each of our models, we will not tweak or modify them based on preference. We also do not offer refunds based on sound signature preference, we suggest doing a lot of research before choosing any particular model.

SERVICE REPAIRS

If our product breaks or does not work correctly you can print out our REPAIR FORM and send it in with your in-ear monitors, will be repaired at InEarz Audios discretion. Please refer to warranty information on what coverage you have with each product. **Please send impressions back with every refit and repair**

WARRANTY

We take pride in our products and strive to manufacture them to the highest possible standards.

InEarz Audio warrants the original consumer for parts and labor as follows:

Repairs will be provided at no charge under the terms of this warranty and can be obtained by bringing the instrument to the nearest InEarz Audio Specialist, or by mailing it directly to InEarz Audio securely packaged and insured. This warranty is void when damage incurred is beyond InEarz Audio’s reasonable control (i.e., exposure to water or heat, stepped on or crushed, dog bites, negligence, physical abuse, accidental damage, etc.). Repeated wax related repairs are not due to manufacturing defects and may be considered out of warranty due to customer neglect.

All Service and/or replacement is at our discretion.

UNAUTHORIZED SERVICE: WARRANTY IS VOID IF SERVICE IS PERFORMED BY ANYONE OTHER THAN INEARZ AUDIO.

Any implied warranties, including any implied warranties of merchantability or fitness for a particular purpose, are limited in duration and expire at the termination date of this written warranty, including the purchase of any extended warranty, and any liability under this Warranty is limited to repair or replacement. All other obligations of liabilities, including liability for special, incidental or consequential damages on the part of Persona Medical, are hereby excluded.

Warranty is not assignable or transferable and is given in lieu of all other express warranties. It may not be extended or modified. Any action against Persona Medical (InEarz Audio) for breach of warranty must be commenced within three months of the expiration of the warranty.

PAYMENTS

Payments made through our website are authorized and typically captured between 1-3 business days after order is placed.

**Orders that are not paid for within 24 hours after proceeding to checkout will be cancelled and the order will need to be placed again.

PRIVACY POLICY

You can view the privacy policy HERE

*TERMS AND CONDITIONS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE*