TERMS AND CONDITIONS
We try our best to reproduce the image quality/placement of the customer supplied artwork. Please be sure to follow our guidelines about image quality and file type to reproduce the best quality image. Please send all artwork and graphics related questions to firstname.lastname@example.org. In the off chance we cannot place your artwork you will be contacted via email or phone number provided by the customer.
PREMIUM WOOD/MOP FACEPLATES
Custom Products: If you choose to request a refund you must do so within 5 business days after the order was placed online, no exceptions. We are unable to refund custom products after they have begun production and/or if they have completed production.
Rush orders placed will be completed within 5-7 business days of receiving acceptable impressions, order details, and payment. Any changes made after your order has been placed may delay the build time.
SOFT CANALS (DISCONTINUED)
Soft canals are limited up to our three driver model due to the nature of the material, in the event we cannot allow the soft canal option due to shape and/or size of the canal you will be contacted via email or phone provided. Also extra care(storage, usage, cleanliness) should be taken when owning customs with soft canals, this will help prolong the life of the material.
In the event the customer needs a refit and/or adjustment, the customer must send back the product within 30 days of receiving the product(for US customers) or 45 days of receiving the product(international customers), must have proof of date received. In the event more than one refit is needed you must notify customer service within 30 days of receiving the refitted product. InEarz will not be responsible for shipping costs from the customer to the office, but InEarz will pay shipping back to the customer.
-All InEarz custom models hold a 1 year warranty from the date your product was shipped and are guaranteed to be free of defects or workmanship issues on the physical shell and electronics.
Warranty does not cover damages caused by the following:
+ Physical or hardware damage caused by accident, abuse, misuse, water, excessive volume, shock, negligence, acts of God, misapplication or by a third party product
+ Damage caused by service and/or modification performed by any unauthorized 3rd party company or person
+ Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company
+ Cables have a 30 day limited warranty from the date they were shipped from our office. Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio. Product will be replaced at InEarz Audios discretion.
Payments made through our website are authorized and typically captured between 1-3 business days after order is placed.
**Orders that are not paid for within 24 hours after proceeding to checkout will be cancelled and the order will need to be placed again.
*TERMS AND CONDITIONS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE*