If your in-ear monitors do not sound right:
+ If after cleaning the in-ear monitors you still have a sound issue check to see whether its one side or both sides that are malfunctioning/working at all.
+ If its one side that is out, switch your cable connection from one side to other(remove cable by grabbing very close to the body of the in-ear monitor to prevent damage). Now test them again after you have switched the cable ends(make sure blue and red indicators are facing up), if you can now hear sound of the opposite side you have a bad cable and a replacement can be purchased through us.
+ If you have followed these steps and have determined your cable is in working condition you may have a faulty set of in-ear monitors, which we can repair whether its in warranty(check warranty page for coverage details) or out of warranty(Subject to diagnostic fee)
+ If you have any more questions please don’t hesitate to call us or email us at email@example.com
Can I get an audiologist to modify my in-ear monitors if I have a small fit issue?
The in-ear monitors feel strange when wearing them, is this normal?
I do not hear the bass response, what do I do?
Cable ends are digging into my head causing pain, what do I do?
What do I do if I need a repair and/or refit?
Please download our repair form, complete and print out our repair form and send it with your in-ear monitors by mail to:
3940 St. Johns Parkway
Sanford, FL 32771