WARRANTY

Limited Craftsmanship Warranty

  • All InEarz custom models hold a 1 year warranty from the date your product was shipped and are guaranteed to be free of defects or workmanship issues on the physical shell and electronics.

Warranty does not cover damages caused by the following:
  • Physical or hardware damage caused by accident, abuse, misuse, water, excessive volume, shock, negligence, acts of God, misapplication or by a third party product

  • Damage caused by service and/or modification performed by any unauthorized 3rd party company or person

  • Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company

  • Cables have a 30 day limited warranty from the date they were shipped from our office.

  • Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio.

  • Product will be replaced at InEarz Audios discretion

Reshelling Warranty

  • All InEarz reshelling orders hold a 1 year limited warranty from the date your product was shipped and are guaranteed to be free of defects or workmanship issues on the physical shell, this does not include the electronics, we do not warranty third party electronics.

Warranty does not cover damages caused by the following:
  • Physical or hardware damage caused by accident, abuse, misuse, water, excessive volume, shock, negligence, acts of God, misapplication or by a third party product

  • Damage caused by service and/or modification performed by any unauthorized 3rd party company or person

  • Any defect that is attributable to any failure or damage, which is beyond the reasonable control of the company

  • Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio.

  • By sending in your stock IEMs you agree not to hold Fisher Hearing Technologies/InEarz Audio liable for replacing them. All stock IEMs will be destroyed in the process and we cannot reverse this service once the product is disassembled. We do not warranty sockets that are reused in remolds, we cannot guarantee status of used parts. We advise switching to a 2-pin setup.

Cord Warranty

  • Cables have a 30 day limited warranty from the date they were shipped from our office.

  • Warranty does not cover physical abuse, misuse, negligence or service performed by anyone else besides InEarz Audio.

  • Product will be replaced at InEarz Audios discretion.

30 Day Fit Guarantee

  • In the event the customer needs a refit and/or adjustment, the customer must send back the product within 30 days of receiving the product(for US customers) or 45 days of receiving the product(international customers), must have proof of date received. InEarz will not be responsible for shipping costs from the customer to the office, but InEarz will pay shipping back to the customer.

  • Please refer to our FAQ before sending a repair request.

  • Repair form can be found HERE